My SERVICES and WARRANTIES:
Established in 1984, I take great Pride in outstanding, personalised Customer Service.
I guarantee excellent Customer Satisfaction.. to the Point where I personally manufacture
a Silver Ring Model to show exactly what your finished Gold & Diamond Ring will Look like.
NO MISUNDERSTANDINGS possible!
All Jewellery manufacturing Work is done personally 'In House'
and all Diamonds and Gemstones are also set 'In House'
to guarantee the finest Setting Quality.
No outsourcing, No Apprentices working on your Orders....
If, for whatever Reason you are unhappy with the resulting Piece of Jewellery,
I will re-make it from scratch based on the changes you like to put in Place!
At No Cost to you!
(This rarely ever happens, last time it happened, it was because the desired Ring Design turned out to be too heavy for my Clients Finger, incorporating 3 x bigger Stones. So we redesigned the Ring and made 3 x individual finer Rings set with 1 x Stone each )
My Workmanship is fully guaranteed!
Diamonds are guaranteed by Certification from independent Laboratories with laser Inscriptions,
Gemstones are guaranteed based on professional Sourcing and Expertise.
Some Gemstones also come with Laboratory Certification.
Gold, Platinum and Palladium being used for your Jewellery is guaranteed
by current Australian Hallmarking.
Your custom made Jewellery comes with full Warranty under Australian Law!
My upmost Priority is to manufacture and deliver to you,
my Customer, the best Quality in Workmanship, Creativity
and Best Materials as per your Order.
If there is anything that you are unhappy about, let me know
and I do my Best to come up with a positive Solution.
After All, I want you to come back in years to come...
Enjoy your personally handcrafted Jewellery!
Yours, Eckart Schillings